Complaints Procedure

Our Promise:

Lings Honda is committed to providing a quality service and achieving the highest standards of conduct. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers.

 Therefore we aim to ensure that:

• making a complaint is as easy as possible;

• we treat a complaint as any clear expression of dissatisfaction with our service which calls for a response;

• we treat it seriously whether it is made in person, by telephone, by letter, by fax, or by e-mail;

• we deal with it promptly, politely and, where appropriate, informally (for example, by telephone);

• we respond in the right way - for example,with an explanation, or an apology where we have got things wrong, or information on any action taken etc;

• we learn from complaints, use them to improve our service.

• we are a people business and recognise that we may not get it right every time, but will strive to resolve any dispute amicably.

 The complaints procedure

• If you are dissatisfied with our service in any way please contact the Branch manager.

• The Branch Manager has full autonomy of his site and is fully responsible and accountable for all aspects of his business.

• You will receive an initially response to any complaint within 24hrs.

• Subject to the nature of your complaint an investigation and agreed action plan will be completed within 5 working days.

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